What do we do?

Our philosophy is happy tenants decrease turnover rates which equals more money for our clients. We have a proven track record of increasing renewal rates, collecting rent on time, proactive communication, and keeping properties in top physical condition.

Services

ADMINISTRATION AND ACCOUNTING

  • Research comparable rental rates and recommend rent increases/decreases
  • Collect monthly rents, fees, deposits, etc. and deposit revenue into owner’s account (minus expenses)
  • Manage security deposits as regulated by state and local laws
  • Generate detailed monthly and annual financial statements
  • Ensure that proper leasing documentation, disclosures, notices, and receipts are submitted to tenant and owner as regulated by state and local laws

TENANT RELATIONS

  • Promptly respond to tenant inquiries, maintenance requests, and 24/7 emergency response support
  • Timely renewal process notification to tenants
  • All written and verbal communication regarding lease terms, payments, and rent increases
  • Handle any negative tenant issues:
    • Enforce and collect all late fees
    • Coordinate and deliver all necessary notices pertaining to eviction, notice to quit or termination of lease
    • Coordinate with owner, attorney, and tenants in the case of an eviction or termination of lease

MOVE-IN/MOVE-OUT

  • Negotiate maintenance and repair rates with all contractors
  • Coordinate with contractors and vendors to address all preventative maintenance issues
  • Manage repair requests by coordinating with contractors/vendors and tenants in atimely and efficient manner
  • Billing and receipt documentation, as well as written and verbal communication with owner for repairs and maintenance

MAINTENANCE

  • Pre- and post-move inspection coordinated with tenant, including photo and written
  • Coordinate and execute property turn-over processes, including cleaning, painting, key delivery, and other necessary services
We’re on-call 24 hours a day, 7 days a week to help with tenants needs